All products in the Jasmine Green shop are digital products. Nothing will be shipped to you.

Once your purchase is complete, you’ll receive access to your digital files so you can download and enjoy them straight away.

After completing your purchase, you’ll receive a download link and instructions for accessing your files.

If you have trouble locating your download, check your spam or junk folder first. If it’s still missing, please get in touch through the Contact form and I’ll be happy to help.

Absolutely. If you experience a problem downloading, opening or using one of your purchased files, please contact me and a brief description of the issue.

I’ll do my best to help you get everything working as it should.

Because all products are digital and are delivered electronically, I do not offer returns, exchanges or refunds.

If there is a genuine problem with your purchase—such as a faulty file, incorrect file or an issue that prevents you from using the product as described—please get in touch so I can help resolve it.

Nothing in this policy limits any rights you may have under applicable consumer law.

Because digital products are made available immediately after purchase, orders cannot be cancelled once they have been completed.

If you accidentally purchase the same product twice or believe there has been an error with your order, please get in touch via the Contact form.

At this time, I don’t offer customisation or personalisation of digital products.

The files you receive will be supplied as shown and described on the individual product page.

The file types included with each product will be listed in the individual product description. Depending on the product, this may include formats such as PDF, JPG or PNG.

Please check the product description before purchasing to make sure the included files suit your intended use.

Not at all. All digital files can be opened using commonly available software on a computer, tablet or phone.

Yes! You can print it at home or use a printing service.

Please keep in mind that colours can vary slightly between screens, home printers and professional printers, so the finished printed colour may not look exactly the same as it does on your device.

All purchases are sold for singular, personal use only.

Please don’t forward, share, upload, reproduce, redistribute or resell the digital files themselves. If you think a friend would love one too, I’d be so grateful if you sent them to jasminegreen.co/shop to purchase their own copy.

All files are sold for personal, non-commercial use only.

They may not be reproduced for sale, incorporated into products for resale, modified through AI platforms, or used for any commercial purpose.

All products in the Shop are supplied as finished digital files, and cannot be modified or altered for repurposing or replication (including through AI platforms).

I’d be happy to help! If you have a question about a product, your download or an existing order, please get in touch through the Contact Form.